Your Refund Policy
You decide your refund policy: Blackbird RSVP allows you to determine whether you offer refunds for your events.
Flexibility: You can issue refunds at any time before the proceeds are sent to you.
How to Process a Refund
If you decide to issue a refund to a ticket buyer, you have two easy options:
Option 1: Contact Form
Navigate to our website's contact form
Include the following information:
Event name
Ticket buyer's name and email
Amount to be refunded
Reason for refund (optional)
Submit your request
Option 2: Email
Send an email to [email protected]
Include the same information as above:
Event name
Ticket buyer's name and email
Amount to be refunded
Reason for refund (optional)
Refund Processing Timeline
Our team will process your refund request promptly
The refunded amount will be returned to the ticket buyer's original payment method
You'll receive confirmation once the refund has been processed
Frequently Asked Questions
Q: Is there a deadline for processing refunds?
A: Yes, refunds can only be processed before the event proceeds are sent to you.
Q: Can I offer partial refunds?
A: Yes, you can specify any refund amount up to the full ticket price.
Q: Will refunds affect my event analytics?
A: Refunded tickets will still appear in your total sales metrics, but will be marked as refunded.
Need more help? Contact our support team at [email protected] or through our contact form.